Introduction

At The Lodge, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways. By accessing or using our services, you consent to collecting and using your information as outlined in this policy.

Information We Collect

We collect both personal and non-personal information to provide you with the best possible service.

Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and other registration details.
Billing Information: Credit card details, billing address, and transaction history.
Communication Information: Emails, messages, and other communications you send to us.

Non-Personal Information

We may also collect non-personal information, such as:

Device Information: IP address, browser type, operating system, and device type.
Usage Data: Pages visited, links clicked, time spent on the site, and other interaction data.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our services, including customer support.
Account Management: To manage your account and provide assistance.
Billing and Payments: To process transactions and manage billing.
Communication: To send you updates, newsletters, marketing materials and respond to your inquiries.
Analytics: To analyse website usage, improve our services, and tailor marketing strategies.
Legal Compliance: To comply with legal obligations and protect our rights, property, and safety.

How We Share Your Information

We do not sell, trade, or transfer your personal information to outside parties, except in the following circumstances:

Service Providers: We may share your information with third-party vendors who assist us in operating our website, conducting business, or servicing you.
Legal Authorities: We may share your information when required by law, regulation, or legal process, or to protect the rights, property, or safety of The Lodge, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Data Security

We implement a variety of security measures to protect your personal information. While we strive to use commercially acceptable means to secure your data, no method of transmission or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

Access: You can request access to your personal information.
Correction: You can request correction of inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
Objection: You can object to the processing of your personal information under certain circumstances.
Restriction: You can request a restriction on the processing of your personal information.
Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@resacc.com.au.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and analytics tools) to enhance your experience on our website, analyse traffic, and personalise content. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of our website.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Upon your request, we will delete or anonymise your personal data, except as required for legal or contractual obligations.

Third-Party Links

Our website may contain links to third-party websites. These websites are not governed by this Privacy Policy, and we encourage you to review their privacy policies before sharing any personal information.

International Transfers

If we transfer your personal data outside your country, we ensure appropriate safeguards are in place to protect your information, including the use of standard contractual clauses or other mechanisms approved by data protection authorities.

Marketing Communications

You may receive marketing materials from us if you have opted-in. You can unsubscribe at any time by clicking the unsubscribe link in any email we send or contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

info@resacc.com.au

Suite 5, Level 2, 2 Grosvenor st, Bondi Junction NSW 2022